Manual QA / Second-Line Support

We’re looking for a Manual QA Specialist with a detective mindset — someone curious, driven, and eager to dig deep into tangled user cases to uncover the real issue. This role is not about scripted replies or repetitive tasks — it's about making sense of complexity, uncovering edge cases, and helping our users understand their numbers.

What You’ll Do

• Understand complex user issues in depth — including cases where profitability numbers don’t seem to add up.
• Communicate clearly with users to explain how sellerboard calculates key metrics or where a misunderstanding or bug might exist.
• Accept and document feature requests and bug reports based on real user feedback.
• Manually test new and existing features — not only to verify tasks, but to anticipate edge cases and help developers improve their logic.
• Manage the bug lifecycle — from identifying and reproducing the problem, creating a clear ticket for developers, tracking progress, to verifying the fix and confirming with the user.
• Coordinate closely with the development team to ensure that fixes and improvements are delivered efficiently and accurately.
• Help improve our internal documentation by bringing real-world examples and user feedback into product knowledge.

Who You Are

• A problem solver with a love for logic, numbers, and untangling complex scenarios.
• You might come from a background in manual QA, accounting, finance, data analysis, or operations — as long as you’re curious and eager to learn.
• You enjoy getting to the root cause of problems and helping people understand how things work.
• You’re comfortable communicating with users, especially when it involves walking them through technical or financial explanations.
• You have at least 1 year of experience in a structured, detail-oriented role.
• You want to grow — whether into project management, product analysis, QA leadership, or something else in tech.
• You’re proactive and self-motivated, especially in a fast-moving startup environment.
• Your English is intermediate or better, and you’re comfortable writing and reading in a work context.

What You’ll Gain

• Exposure to the inner workings of an analytics platform used by tens of thousands of sellers around the world.
• The opportunity to work side-by-side with product managers, developers, and founders.
• A front-row seat in the development process, from user report to feature release.
• A dynamic role that constantly teaches you something new — no day is the same.