Customer support agent (day/evening shift) | English language

JOB DESCRIPTION
We're looking for a dedicated and enthusiastic Support Agent to join our team as the first point of contact for our customers—providing helpful, timely, and friendly support via chat only (no calls). You’ll deliver exceptional customer service and ensure a seamless, positive experience for every customer. If you’re a great communicator with a passion for helping others, we’d love to meet you!

So what will you be doing?

• Respond to customer queries in a timely and accurate way, via email or chat (no Calls)
• Identify customer needs and help customers use specific features
• Follow company procedures while delivering high-quality support
• Update our internal databases with information about technical issues and useful discussions with customers
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Collaborate with internal teams to ensure consistent communication and seamless service

Experience and skills required:

• Proficient in English (B2 level or higher)
• Proficiency with computer systems.
• Excellent written communication skills (grammar, structure, and spelling)
• Strong typing accuracy and speed
• Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment
• High attention to detail and ability to process large volumes of information
• Strong analytical skills and ability to interpret incoming data
• Ability to work effectively without supervision
• Strong problem-solving and customer service skills
• Previous experience in a call center/customer care department is an advantage

Work schedule:
Shift-based : day (08:00 - 17:00) and evening (14:00 - 23:00) shifts, 2 flexible days off each week
Occasional work on public holidays is possible and is compensated with additional pay.

Why you’ll feel comfortable with us:

• Annual salary review & bonus: we value your growth — salaries are reviewed yearly, and performance bonuses reward strong results.
• Paid overtime: every extra hour is fully compensated.
• Extended health insurance: comprehensive medical coverage ensuring access to quality healthcare when you need it most.
• Learning & Development budget: develop your skills through company-sponsored training programs and workshops.
• Monthly compensation for sports activities: stay active with a monthly reimbursement for sports or fitness activities of your choice.
• Birthday bonus: a cash gift to celebrate your day.
• Referral bonus: get rewarded for bringing great talent on board.
• Corporate party: twice a year, we bring everyone together for an unforgettable team-building event — a mix of fun, connection, and shared experiences that strengthen our team spirit.
• We are compliant with the law: offer official employment, stable salary payments to your bank card, and 28 calendar days of paid vacation per year.

Get to know us:
At Hot Software, we value well-defined processes, dynamism, transparent communication, and personal responsibility — where each team member owns the result of their work. We’re driven by openness and creating a productive, flexible environment that rewards initiative and collaboration over bureaucracy.

Even if you don’t meet 100% of the requirements we encourage you to apply.
We’ll review your strengths, find common ground, and, if it’s a fit, you’ll join our training program to grow and succeed.
Apply today and take the next step in your career with Hot Software