Fișier CV încărcat

ABOUT ME

I am a responsible professional with several years of experience in customer service, team leadership, and shift management, currently working as a Shift Manager at McDonald’s in the UK. My experience has taught me how to manage teams efficiently, solve problems quickly, and ensure high-quality service.

WORK EXPERIENCE

30/10/2018 – CURRENT
Ipswich, United Kingdom
Shift Manager
Direct Dialog Visula Ltd

• Supervise daily operations and manage shift schedules
• Lead and motivate a team to meet performance and service goals
• Handle customer complaints and ensure excellent service
• Manage stock levels and coordinate with suppliers
• Ensure compliance with hygiene, safety, and company standards
• Train and support new employees

03/02/2016 – 29/10/2017
Bucharest, Romania
Hotel Administrator & Corporate Events Coordinator
Domenii Plaza by Residence Hotels

• Managing hotel spaces and breakfast service
• Coordinating and preparing for corporate events
• Ensuring compliance with booking orders and guest expectations
• Training waiters and supervising food and drink service

03/10/2010 – 02/02/2016
Chisinau, Moldova
Project Manager in Boarding School (Social Integration)
Immanuel Home Foundation

• Supporting orphaned children in developing life skills
• Teaching cooking and self-care to prepare for independent living
• Facilitating social integration and personal development

01/08/2009 – 12/02/2016
Chisinau, Moldova
Fireman
Ministry of Internal Affairs of the Republic of Moldova

• Responding to emergency calls
• Operating with specialised equipment (e.g. breathing apparatus)
• Working in high-pressure environments within brigade teams

EDUCATION AND TRAINING

01/09/2002 – 31/05/2007
Chisinau, Moldova
Baccalaureate
Liceu Municipal cu Profil Sportiv

01/09/2007 – 30/06/2010
Chisinau, Moldova
Bachelor degree
ULIM – The International Free University of Moldova

SKILLS

• Good listener and communicator
• Adaptability and quick learning
• Team leadership and management
• Conflict Resolution and Problem Solving

DRIVING LICENCE

• Driving Licence: B

LANGUAGE SKILLS

• Mother Tongue(s): Romanian, Russian
• Other language(s): English
  • Listening B2
  • Spoken production B2
  • Reading B2
  • Spoken interaction B2
  • Writing B1

Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user

HOBBIES AND INTERESTS

• Sport and music
  • Playing football
  • Regular jogging to stay fit and active
  • Playing acoustic guitar and writing original songs

VOLUNTEERING

01/05/2006 – 20/08/2009
Chisinau
Summer Camp Leader

• Organising sports and recreational activities
• Supervising children and ensuring their safety
• Encouraging participation and teamwork