Customer Delivery Specialist French (1500 euro)

The company is a global leader in real-time multimodal transportation visibility, helping major shippers and logistics providers build more resilient, sustainable, and customer-centric supply chains. Using advanced machine learning algorithms, the product delivers unmatched ETA accuracy, enabling proactive issue resolution and efficient exception management.

Key Responsibilities

1. Customer & Carrier Support

• Respond to incoming inquiries from customers and carriers, offering clear, step-by-step solutions.
• Support carriers during the onboarding process (mobile, telematics, TMS) until they are fully operational.
• Maintain and monitor data quality within your portfolio, addressing issues promptly.

2. Collaboration & Coordination

• Work closely with Customer Success Managers, Implementation Consultants, Carrier Success, and Data Quality teams.
• Collaborate with Integrations and Solution Engineers on escalations and complex cases.
• Work with Product and Tech teams to support product improvements.
• Participate in customer meetings as needed to ensure alignment and satisfaction.

3. Data Quality & Performance Monitoring

• Proactively maintain high data quality and tracking performance.
• Monitor key KPIs such as CSAT, First Response Time, SLA compliance, and Data Quality/Tracking rates.
• Create and update knowledge base articles to support customer self-service and improve efficiency.

Qualifications

• Bachelor’s degree in Engineering, Business, or a related field.
• Minimum 2+ years of experience in customer service, customer success, or project-based environments (preferably in SaaS).
• Proficiency in French and English (B2/C1), with excellent communication skills.
• Strong autonomy, multitasking abilities, and motivation to develop technical skills (API, EDI, SFTP).
• Customer-focused, with the ability to build strong relationships.
• Excellent problem-solving, troubleshooting, and attention to detail.
• Ability to work independently and as part of a team, with a proactive approach.
• Experience in logistics, supply chain, or software is an advantage, but not mandatory.

Location: Hybrid
Employment Type: Full-time
Schedule: Monday–Friday, 09:00–18:00
Project: Logistics Software (France-based)