Agent B2B (English-native speaking)

Responsibilities:

• Advising corporate clients via 3 channels: chat, phone, email
• Providing feedback from clients
• Keeping clients informed of the status of their orders to increase loyalty
• Building a partnership with each customer
• Making independent decisions primarily on matters of medium and high complexity and resolving conflict situations to retain customer loyalty with minimal involvement of the supervisor
• Taking part in working groups for new functionality development/testing
• Carrying out marketing functions in coordination with the marketing department (surveys, research of customer needs, taking part in generating proposals, etc.)

Requirements:

• You are native English speaker
• Strong knowledge of the company's business processes in customer service
• Strong communication skills (at least 1 year of experience working with clients)
• Minimum knowledge of automotive industry

Will be a plus:

• Ability to use automobile spare parts catalogs (TecDoc)
• Ability to use special technical sites for spare parts selection (p.ex. partlink)

We offer:

• Rotating shift Monday to Saturday between 8:00 to 20:00 (CET) - 8 hour/day with 2 days off/week;
• Space to contribute creatively in an international team
• Opportunities for professional development, training, and coaching in a growing company

We are looking forward to receiving your application!